How does the risk-free 14-day trial work?
During the risk-free 14-day trial period, you get to try the system before you decide to become a paying customer. Trial accounts get the same set of features and excellent support that Relenta is...
View ArticleWhat happens with user data if I delete a user?
All information in Relenta is user-independent. If you delete a user, all messages, contacts, activities and files will remain intact.
View ArticleWhat is an Account Owner?
Account Owner is the only person who has access to billing information. Only account owners can cancel the account, or delegate account ownership to another user. The person who originally creates the...
View ArticleWhat is the difference between admin and user?
Admin is a user with additional permissions. Admins can add, edit, delete and assign users to Departments. Inside a department, admins choose which email identities users are allowed to use when...
View ArticleWhat is a user? Can multiple persons share the same user login?
A user is a person who accesses your Relenta account. Users have their own username and password, preferences, settings and permissions. Every person who needs to access your Relenta account must have...
View ArticleWhat is a Department? How many do I need?
A Department is a standalone database with its own email, contacts, calendar, users and settings. When you create a department, you select its @relenta.net address which is then used to receive email....
View ArticleHow do I move contacts between departments?
To transfer contacts between departments, export them as a CSV file, and import it into the target department.
View ArticleHow do I troubleshoot my browser issues?
Most all issues that you encounter with your Relenta account can be solved by force-refreshing the page, clearing the browser cache or updating the browser to its latest version. Note: We recommend...
View ArticleHow do I re-open an old Relenta account?
We reserve past account names for up to six months then put them on an inactive list. If you would like to reuse your old account name, sign up for a new account with a different account name. You will...
View ArticleHow to set up a filter
Here are the instructions on how to set up and use filters in Relenta. Click the Settings icon and choose Filters. In the Filter Name field give it a name so you’ll remember it. If an email is already...
View ArticleIs there a long-term contract or commitment?
No, never. All Relenta plans are month-to-month. You can cancel your account at any time, and your credit card will not be charged again, however we cannot refund payments you made prior to cancellation.
View ArticleSystem maintenance
Scheduled Relenta maintenance will be performed in Relenta’s datacenter. This maintenance is necessary to patch the MDS (ZombieLoad) CPU vulnerability and can’t be postponed, skipped, or rescheduled....
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